PRIVACY POLICY

Gifts And Crafted takes the protection of your online and offline privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website as well as over the phone or by email. Gifts And Crafted is not responsible for the privacy practices of any websites which may be linked from the Gifts And Crafted website, so please check these separately.

We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website. By using the giftsandcrafted.com website you are consenting to the use of cookies outlined in this privacy policy.

 

What personal information do we collect?

We ask for your personal information when you make a purchase, register, sign up for promotions, offers, or to receive news. Depending on which of these services you use, we may collect:

  • Your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase
  • Details of any purchase orders that you place through the website, and any details we need for delivery
  • Details you provide when you contact us or make enquiries either generally or about any purchases you make with us
  • details of your visits to the website and the resources that you access; and
  • information you provide if you report a problem with our website

Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

 

What we do with the personal information we collect?

Depending on how you engage with us, we may use your information:

  • to facilitate your use of this website and the services available through it;
  • when you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds;
  • when you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds;
  • for statistical analysis to assess our business performance and to improve our products and services;
  • to improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed)

 

Who do we share it with?

We do not share your data with any third parties except as required by law.

 

Keeping You Informed

We may from time to time contact or update you about products, services or offers that may be relevant to you.

This may include delivery, reviews, lists, and other products and services related to your Gifts And Crafted purchases.

We may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.

If you don't want to be contacted by post or telephone you can email us at sales@giftsandcrafted.com. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 10 days.

If you don't want to be contacted by email, please unsubscribe from the Gifts And Crafted marketing emails that contain an easy means for you to unsubscribe.

Please note that Gifts And Crafted would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.

 

Security and Storage

Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Gifts And Crafted cannot guarantee the security of any information you provide online. All offline information is stored on secure systems and only held to offer services which we provide or for purposes of meeting the requirements of the Law. This information is held as long as necessary.

 

WHAT ARE COOKIES?

Computing Cookies

Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

Gifts And Crafted is no different; we use cookies to help you shop our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with Gifts And Crafted. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website.

This would also be a common experience of reduced functionality across many websites.

To learn about how change the cookie settings for your browser please see our 'Managing Cookies' section. 

 

OUR COOKIES POLICY

To make full use of the online shopping and personalised features on Gifts And Crafted your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Gifts And Crafted, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

By using the giftsandcrafted.com website you are consenting to the use of cookies outlined in this privacy policy.

Below is a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies in the following dropdown.

AJAXA cookie

We use this to determine if your web browser supports some of the features of our checkout that make checkout quicker and easier to complete.

ASP.NET_SessionId cookie

This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.

BasketXML and CookieID cookies

The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn't work without it.

JSE

We use this cookie to remember if you have JavaScript enabled on your web browser. Without it the website can't do things like display videos, so we hide this content if JavaScript is disabled.


MANAGING COOKIES
How do I opt out of cookies?

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:

Find out which internet browser you use

1. On a PC: click on 'Help' at the top of your browser window and select 'About'
2. On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)

Opting out of cookies in Internet Explorer

Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.

1. Choose 'Tools'
2. Click on 'Internet Options'
3. Click the 'Privacy' tab
4. Move the slider to choose your settings
5. For more detailed privacy settings click on 'Advanced'


Opting out of cookies in Safari

1. Choose 'Preferences' from Safari menu
2. Select 'Security'
3. Cookie settings are shown
4. Choose your settings


Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.

1. Click on the 'Tools' menu
2. Select 'Options'
3. Click the 'Under the Bonnet' tab
4. Find the 'Privacy' section
5. Click 'Content settings'
6. Click the 'Cookie settings' tab and choose your settings


Opting out of cookies in Mozilla Firefox

You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

1. Click on 'Menu', then 'Options'
2. Select 'Privacy'
3. Select 'Cookies'
4. Choose your settings

Contacting us

Gifts And Crafted (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information that Gifts And Crafted holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Gifts And Crafted team, who will be delighted to answer any questions you may have.

You can either contact us at:
sales@giftsandcrafted.com

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